Frequently Asked Questions

GENERAL QUESTIONS

We believe that GPS Shoes are the most groundbreaking product containing GPS tracking technology designed to help track individuals afflicted with cognitive disorders such as Alzheimer's and other forms of dementia who have a tendency to wander and become lost. Learn more at GPSShoe.com GPS Shoes feature a factory installed GPS tracking device embedded in the base of the right heel. The antenna is contained in the back of the heel. The device also contains a rechargeable battery. The GPS tracking device in the Shoes sends a signal to a central monitoring station that utilizes satellites, a cellular network, and support equipment that relays location coordinates to a tracking website for you to view. No. GPS Shoes should never be a substitute for personal care and supervision. Use of the GPS Shoes is intended to be part of, and not a substitute for, a comprehensive care program. Users should not rely upon the GPS Shoes as the only or main source of monitoring the whereabouts of those individuals wearing the GPS Shoes. Personal care and supervision of those suffering from Alzheimer's disease, dementia or other similar conditions are essential to assessing and maintaining the health, safety, and whereabouts of those afflicted. GPS Shoes are one part of such a program. TRY ON YOUR AETREX GPS SHOES FOR FIT! Try them on a carpeted floor. Do not wear the shoes outside. Once you are satisfied with the fit, the GPS Shoes will need to be charged. This process will initiate activation of your account. Refer to the "Getting Ready to Wear Your Aetrex GPS Shoes" section on pg. 17 of your User Guide for more detailed charging information.

LOG ON TO THE TRACKING PORTAL TO SET UP YOUR TRACKING ACCOUNT. Log on using the username and temporary password you received following your online purchase. The tracking portal allows you to set up a geographic boundary (geozone) alerting you when the person wearing the GPS Shoes has wandered off too far. Approximately every 48 hours On the heel of the right shoe, lift the small rubber flap covering the charging port and carefully insert the charging cord into the USB slot. Make sure the connection is firmly secured and that the metal USB piece has been fully inserted into the slot. Plug the AC end of the charger into a standard household electrical outlet (100-240V).

Note that the light indicator on the charger does not indicate the shoes are charging. To make sure the shoes are properly charging, log onto the tracking portal at http://track.gpsshoe.com. GPS Shoes are fully charged in approximately two hours. Since there is no indicator light showing when a charge is complete, you must confirm that your GPS Shoes have been fully charged by logging on to http://track.gpsshoe.com and checking the battery level on the tracking portal. The GPS Shoes update their location every 30 minutes on the Basic plan and every 10 minutes on the Premium plan. As with any GPS or cellular device, various environmental factors (e.g., indoors, buildings, weather, terrain, etc.) may affect or limit signal strength. Signal accuracy is generally better when the GPS Shoes are worn outside in clear weather, with an unobstructed view of the open sky, and decreases when they are indoors. Your GPS Shoes will provide more accurate tracking to those who are wearing them outdoors and are designed primarily for outdoor tracking. Your GPS Shoes will automatically turn on every time you charge them. Your GPS Shoes will turn off when the battery is not sufficiently charged or does not have sufficient power remaining.

If you would like to turn off your GPS Shoes on any other occasion, please contact GTX Technical Support using one of the methods below:
Phone: 1.800.205.8798
Email: [email protected] Yes. The GPS Shoes will continue to update their location while they are charging. To find more information about the GPS Shoes, visit www.aetrex.com/gps Simply wipe the outside of your shoes, upper and sole, with a damp cloth. Do not rinse under the faucet, submerge in water or wash in the washing machine. Buff and shine with leather shoe polish. The GPS Shoes are not water resistant or waterproof. While they are designed as ordinary shoes, it is recommended the shoes be used where it is relatively dry and not subjected to water, snow, or severe elements which could affect performance of the GPS tracking unit. No! Use only the AC wall charger provided with your GPS Shoes. Using any other charger may damage the shoes and void any warranty. To purchase a replacement charger, contact GTX Technical Support using one of the methods below:
Phone: 1.800.205.8798
Email: [email protected] No! Do not attempt to access or disassemble the battery or unit within the GPS shoes. Doing so may damage the shoes and will void any warranty. It is a sealed unit and is not user accessible or serviceable. For any technical issues with your GPS Shoes, simply contact GTX Technical Support using one of the methods below:
Phone: 1.800.205.8798
Email: [email protected] The GPS Shoes can be taken and used anywhere within the United States. However, because the shoes contain an embedded electronic/cellular transmitting device, the TSA and or airline may prohibit the wearing or carrying the shoes in carry-on luggage. Always request and receive prior approval from the airline. In addition, you must call Technical Support prior to your departure to request the shoes be temporarily deactivated for the duration of the flight. To reactive them, simply plug them in to charge.
Contact GTX Technical Support using one of the methods below:
Phone: 1.800.205.8798
Email: [email protected]

ORDERING

You can order a pair of GPS Shoes from Aetrex at www.aetrex.com/gps. Each pair of costs $299.99 plus any additional monthly service tracking plans. There are two monthly service tracking plans:

• Basic Plan costs $34.99 per month and transmits your location every 30 minutes.
• Premium Plan costs $39.99 per month and transmits your location every 10 minutes.

Yes. Yes. You have 14 days from receiving your purchase to return or exchange your new, unworn GPS shoes if they do not fit properly. If you have already plugged them in for the first time, you will also receive a refund for the activation fee. You have 14 days from receiving your purchase to return or exchange your new, unworn GPS shoes if they do not fit properly. If you have already plugged them in for the first time, you will receive a refund for the activation fee. The GPS Shoes, including the GPS tracking device, are warranted to the original purchaser to be free of defects in materials and workmanship for 90 days from the date of the receipt of the original purchase. Shoes and or GPS devices found to be defective will be repaired or replaced with a new or refurbished product(s) of the same style or an equivalent, in our sole discretion. Only batteries that are defective or leaking are covered by the limited 90 day warranty. Battery life and diminished changes in battery capacity with time or use are excluded from this warranty.

COVERAGE

Tracking service for your GPS Shoes is provided exclusively by T-Mobile. You can check your local coverage by visiting T-Mobile’s Personal Coverage page at http://www.t-mobile.com/coverage/pcc.aspx. Click on Data Coverage Map, and enter in the address you wish to check. No. When you sign up for a monthly tracking plan, your text and/or email notifications will automatically be delivered via T-mobile. This is all included under the monthly tracking price. No. The monthly tracking plan's term is on a month to month basis. You can terminate this agreement with us at any time and stop receiving tracking services by calling Billing Support at (800) 205-8798. Services will terminate on your billing date, provided cancellation request is made more than 10 days prior to your billing date. If a cancellation request is made less than 10 days prior to your billing date, services will terminate on the subsequent month's billing date after cancellation.

Tracking Portal

You can access your tracking portal account at http://track.gpsshoe.com. Enter the username and password information provided to you in your confirmation e-mail. If you have not received an e-mail with your account details, please contact technical support using one of the following methods:
Phone: 1.800.205.8798
Email: [email protected]

• Go to the “Mapping” tab and click “Shoe Map”
• Click “Shoe Status”, and click “Ok”

• Go to “Preferences” and click “Change Password”
• Type in your old password, followed by your new password.
• Retype your new password and click “Change”

For detailed instructions, refer to page 8 of your User Guide.

• Make sure your GPS Shoes have a clear view of the sky.
• Make sure your GPS Shoes are fully charged.
• Sign in to your account at http://track.gpsshoe.com/
• Go to the “Mapping” tab and click “Shoe Map”
• Click “Locate”
• If you still do not receive an updated location on your map, please contact technical support.

For more information, refer to page 9 of your User Guide.

The Geozone allows you to set a perimeter or safety fence for the individual wearing the GPS Shoes. Designated caregivers will receive notifications when an individual wearing the GPS Shoes enters or leaves the Geozone.

For detailed information about the Geozone, refer to page 11 of your User Guide.

• Sign in to your account.
• Go to the “Mapping” tab and click “Shoe Map”
• Click on “Edit Geozone”
• To change the base location of the Geozone, either click and drag the blue pin to the desired address or type in an address in the “Find Address” field and click “Go”.
• To change the perimeter of the Geozone, click and drag the grey pin on the edge of the circle or type in a radius, in meters, in the “Radius” field.
• You may Preview, Save, or Cancel your changes.

For detailed instructions, refer to page 11 of your User Guide.

• Go to the “Mapping” tab and click “Shoe Map”
• Click on “Edit Geozone”
• In the “E-Mail or Mobile Phone” field, type in the e-mail addresses and/or mobile phone numbers to which Geozone notifications should be sent. You can include as many as you like making sure to separate each entry by a comma.

For detailed instructions, refer to page 11 of your User Guide.

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Notifications

For detailed information about Notifications, refer to the "Alerts" section on page 12 of your User Guide.

Designated caregivers whose email addresses or mobile phone numbers are included in the tracking portal will receive notifications when the GPS Shoes are powered on, off, are low on battery, and when they enter or leave the Geozone. You will receive e-mail and/or text message notifications. Check your email account inbox or mobile phone.

• Sign in to your account at http://track.gpsshoe.com/
• Go to the “Mapping” tab and click “Shoe Map”
• Click on “Edit Geozone”
• In the “E-Mail or Mobile Phone” field type in your e-mail addresses and/or mobile phone numbers separated by commas.

For detailed instructions, refer to page 12 of your User Guide.

Separate e-mail addresses and mobile phone numbers by commas. For mobile phone numbers, enter the ten-digit number without dashes, parentheses or periods.
For example, to send notifications to the following e-mail addresses and mobile phones, type in:
[email protected],[email protected],8005550199,9585550101 No, notifications are sent only as e-mail messages or text messages. No, you may specify as many e-mail addresses and mobile phone numbers as you wish, provided you enter them in the correct format. A low battery alert means that your GPS Shoes have 15% remaining battery life. If you have received a low battery alert or notification, you should charge your GPS Shoes as soon as possible for two hours. A power fail alert means your GPS Shoes are completely out of battery. You should charge them as soon as possible for two hours. A power on or initialized alert means your GPS Shoes have just been powered on. This alert is sent two to three minutes after charging a completely drained shoe. Support Emergency and Technical Contacts

1.800.205.8798

Press 1 Emergency Support
(24 hours, 7 days a week)
Press 2 Technical Support
(10:30 AM - 8:00 PM EST)
Press 3 Product Fit Support and Returns
(8:30 AM - 6:30 PM EST)
Press 4 Billing Support
(9:00 AM - 6:00 PM EST)